Terms and Conditions
TERMS & CONDITIONS
Miista will do it’s best to keep the website as up to date as possible. However we cannot guarantee that items shown will still be available. Once Miista has received your order request it will be processed within 2-3 working days, subject to availability.
We do not dispatch orders over the weekend. Any order placed after 4pm on Friday will be dispatched the following Monday.
If items you have ordered are out of stock, we will endeavour to contact you through the email you provided when placing the order. If we cannot contact you, or receive no response to our email, we will continue to process the remaining items on your order.
We will not supply a substitute product without your express authority.
Your Miistas have been carefully made by hand in Spain and inspected before shipped. Due to the handcraftsmanship and our unique material choices, slight irregularities may be noticeable. We do not consider fabric nubs, minor markings or inconsistency in colour as constituting a flaw.
We do not take responsibility for items that have specific delivery requirements not specified on their original order. This becomes the responsibility of the courier. I.e. leaving items in a safe place or authorising delivery without a signature.
In order to take your payment we will transfer you to our Credit Card processing service provided by PayPal.
Payments can be made securely online using Visa, MasterCard, American Express, Diners or Maestro Cards.
Please note that we do not store customer’s credit card details within our website database.
US over $150 - Free Shipping
US under $150 - $15
International under $150 - $25
International over $150 - $15
Any taxes or duty fees incurred by shipping to overseas addresses are the responsibility of the customer and these costs cannot be reclaimed from Miista.
Online Returns Policy
We always hope you to love the shoes you bought from us. If you are unsure about the sizing before buying, email us at firstname.lastname@example.org.
If however, you wish to return or exchange your purchase from miista.com please note the following:
Miista allows the return of full priced goods within 14 days from the day you bought it on miista.com.
The cost of returning the item to us is your responsibility unless the item is faulty.
The same returns policy applies to items purchased with a personalized discount code; not in conjunction with Miista Sales, Outlet or Seasonal Promotions.
Obtain a Return Authorisation Code by contacting email@example.com and return to us within 14 days from receipt of your order. Post the item you wish to return together will the completed Return Authorisation Code form to:
MIISTA WEB RETURNS
SEVILLE CFS C/O
230-79 INTERNATIONAL AIRPORT CENTRE BLVD
JAMAICA, NEW YORK 11413
The item is your responsibility until it reaches us, so we would advise you to send it by registered mail or any postage that requires signing upon delivery.
INTERNATIONAL SHIPPING – TERMS & CONDITIONS
Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
If you refuse a shipment from Miista, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Miista. This amount will be deducted from your refund. Please email your shipping and handling questions or comments to firstname.lastname@example.org.
We reserve the right to decline large orders if we feel our product is being used to 'inspire' future designs.
We also reserve the right to decline sales or returns if we believe they have been used for photo shoots, campaigns or general press. Pull requests must be made through our Press Department and not via any sales channels.
Miista does keep track of customer returns and we do reserve the right to refuse orders at our discretion due to an excessive return history.
All of the information that you provide to Miista is strictly private and confidential.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Miista comply with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.